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Computer Weekly – 23 May 2017: Global ransomware attack could be a security wake-up call sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management. Posted: 08 Feb 2021 \| Published: 23 May 2017 TOPICS: Business Management \| CRM \| Cybersecurity \| Hackers \| Microsoft Office \| Networking \| Open Source

Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Intent Data: Unlocking Revenue Growth sponsored by TechTarget EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy. Posted: 15 Mar 2021 \| Published: 19 Feb 2021 TOPICS: CRM

Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey sponsored by TechTarget RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program. Posted: 08 Feb 2021 \| Published: 18 Apr 2019 TOPICS: B2B \| CRM \| CRM Software \| Customer Retention \| Customer Satisfaction \| Marketing \| Sales \| Sales and Marketing Software \| User Experience

CRM Evolves Towards Digital Customer Engagement sponsored by TechTarget ComputerWeekly.com EGUIDE: This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore. Posted: 08 Feb 2021 \| Published: 23 Oct 2017 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

The last mile to the individual customer: Sales and marketing software trends sponsored by TechTarget ComputerWeekly.com EGUIDE: From this e-guide you will learn about such developments in sales and marketing enterprise software in 2018, with a view to 2019 – from Computer Weekly and from our specialist US TechTarget site SearchCRM. Posted: 08 Feb 2021 \| Published: 21 Dec 2018 TOPICS: CRM \| CRM Software \| ERP \| ERP Software \| Marketing \| Sales \| Sales and Marketing Software

AI in CRM: 10 Tips for Implementing Bots sponsored by ConvergeOne EGUIDE: Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots. Posted: 23 May 2018 \| Published: 18 May 2018 TOPICS: Artificial Intelligence \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM \| Natural Language Processing \| Natural Language Processing Software

How CPQ is Changing: AI, Machine Learning and More sponsored by Pros Inc. EGUIDE: The configure price quote (CPQ) technology market is consolidating – but its importance in speeding up front-office processes and enhancing the customer experience continues to grow. In this e-guide, learn how CPQ is evolving within the changing market. Posted: 26 Jul 2017 \| Published: 24 Jul 2017 TOPICS: CRM \| CRM Software \| Customer Support Software \| Pricing \| Sales

E-Commerce Technologies & Trends Changing the Customer Experience sponsored by Adyen EGUIDE: When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year. Posted: 26 Apr 2017 \| Published: 26 Apr 2017 TOPICS: CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Self-Service \| Customer Service \| Customer Support Software	All resources sponsored by Adyen

How Omnichannel Data is at the Core of New Commerce Offerings sponsored by Adyen EGUIDE: Most companies know they need to bring data silos together to improve customer experience, but they're struggling to do it. In response, some technology vendors are creating omnichannel technology to bring together disparate pockets of customer data. Learn how 2 major vendors are targeting customer data silos to create a truly omnichannel picture. Posted: 26 Apr 2017 \| Published: 25 Apr 2017 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software	All resources sponsored by Adyen

eCRM Reports