EBOOK:
Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.
CASE STUDY:
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more.
WHITE PAPER:
Monitoring and collecting Web data at high volumes and frequencies can be a complex challenge. Take a look at this white paper to learn about why you should use built-in management support to conquer this obstacle.
WHITE PAPER:
This paper explores the strategies needed to capture and transform all incoming documents, including mailroom paper, fazes, electronic forms, and electronic data interchange (EDI).
WHITE PAPER:
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
EGUIDE:
Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
PRESENTATION TRANSCRIPT:
Join SharePoint MVPs Dan Holme and Randy Williams for a balanced, intelligent, detailed examination of the technologies and issues surrounding BLOB externalization.
EBOOK:
When it comes to ECM systems, the challenge for content management executives is to balance security with accessibility. To help with this task, here is a handbook of best practices – exploring topics on CMS security, IAM strategies, Office 365 and more.
WHITE PAPER:
This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange.
